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We accept various payment methods, including Credit and Debit cards, Net-Banking, UPI, Wallets and Cash on Delivery

404Gamers.Store Return & Exchange Policy

At 404Gamers.Store, a subsidiary of Suhavi Electronics (GST Number: 07APGPA6984A1Z3), we strive to provide a seamless shopping experience. Our goal is to ensure that you are satisfied with your purchase of Thrustmaster products, PlayStation consoles, Xbox consoles, gaming CDs, and other gaming peripherals.

This policy outlines the terms for returns, exchanges, and refunds, with the goal of maintaining transparency and protecting both our customers and business. By making a purchase, you agree to the terms and conditions below.

7-Day Satisfaction Guarantee

If you’re not fully satisfied with your purchase, you have 7 days from the date of delivery to initiate a return for a refund, store credit, or exchange. Certain restrictions apply (see “Non-Returnable Items” below).

Return Eligibility Criteria:

To be eligible for a return, the following conditions must be met:

1. Return Window: Return requests must be initiated within 7 days of the delivery date. After this period, returns will only be accepted in cases of manufacturing defects or other issues covered by warranty.
2. Original Packaging: All items must be returned in their original packaging, with all accessories, manuals, warranty cards, and any promotional items that were part of the original purchase.
3. Product Condition: The item must be in like-new condition, with no visible signs of wear, damage, or misuse. Items that do not meet these conditions may be subject to a restocking fee or rejection.
4. Proof of Purchase: A valid proof of purchase, such as an order number, invoice, or receipt, must be provided for all returns. For defective items, a detailed explanation of the issue should be provided.
5. Refund Exclusions: Refunds will be for the product value only, and will not include shipping and handling charges unless the return is due to a defective product or a shipping error by 404Gamers.Store.

Non-Returnable Items:

The following items are non-returnable unless found to be defective upon delivery or shipped in error:

1. Opened or Used Gaming Accessories: This includes controllers, headsets, keyboards, mice, and other items that require software registration or activation codes.
2. Hygiene-Sensitive Items: Items like in-ear headsets and VR headsets with facial interfaces cannot be returned if opened.
3. Customized or Modified Products: Customized accessories such as controller grips, skins, or modded controllers cannot be returned.
4. Software and Digital Products: Game codes, downloadable content (DLC), and software licenses are not eligible for return or refund.
5. Altered Serial Numbers: Items with missing, tampered, or altered serial numbers will not be accepted for return.
6. Open Box Products: Open box products are sold as-is and are not eligible for return, though they are guaranteed to be functional.
7. Used Gaming Furniture: Gaming chairs, desks, or ergonomic furniture that show signs of wear and tear or have been assembled are not eligible for return.
8. Physical Damage: Any item that has been physically damaged or altered by the customer cannot be returned.

Return Process:

Follow these steps to initiate a return:

1. Contact Us: Start the return process by contacting our customer support at +91-9899061273 or emailing noobs@404gamers.store. Provide your order number and a reason for the return. For defective or damaged products, include photos and a description of the issue.
2. Return Merchandise Authorization (RMA): Once the return is approved, you will receive a Return Merchandise Authorization (RMA) number. This number must be included with your return. Unauthorized returns will not be processed.
3. Secure Packaging: Return the product in its original packaging, ensuring that it is securely packed to prevent damage during shipping. We are not responsible for damages incurred during the return shipment.
4. Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. For such cases, we will provide a prepaid shipping label.
5. Return Address:

   404 Gamers Store
   B-29, Third Floor, Wazirpur Industrial Area
   Delhi-110052, India
   Phone: +91-9899061273

6. Refund Processing: Refunds will be processed within 5 business days of receiving and inspecting the returned item. The refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exchange Policy:

If you wish to exchange a product, the following conditions apply:

1. Eligibility: Exchanges are available within the 7-day return window and are subject to the same conditions as returns (i.e., the item must be in its original condition and packaging).
2. Product Availability: All exchanges are subject to stock availability. If the item you wish to exchange for is out of stock, you may opt for a different product of equal or lesser value or wait for restocking.
3. Price Differences: If the exchange is for a product of lesser value, the price difference will be refunded. For exchanges for higher-value items, the additional payment must be made before the exchange is processed.
4. Shipping Costs: The customer is responsible for return shipping costs unless the original item was defective or incorrect.

Warranty and Defective Items:

In case of a defective product, you must notify us within 2 days of delivery. We will guide you through the return process and ensure that a replacement or refund is provided, including shipping costs.

Manufacturer Warranties: Most products sold through 404Gamers.Store are covered by manufacturer warranties. Warranty claims should be directed to the manufacturer, though we will assist in facilitating this process.

Shipping and Delivery:

We aim to dispatch orders within 0-3 business days and can take 1-4 weekdays to reach you. Shipping times may vary based on location and external factors. Delays may occur due to factors outside of our control, such as weather conditions, logistical challenges, or other unforeseen circumstances.

Packaging Safety:

We take great care to package your products securely to avoid damage during transit. If your order arrives damaged, please notify us immediately for a replacement or refund.

Shipping Damage: Any shipping damage must be reported within 2 days of receiving your package. We will replace the damaged item or provide a refund once we have confirmed the damage.

Customer Support:

For any questions, concerns, or assistance with your order, please contact our customer support team:

• Phone: +91-9899061273
• Email: noobs@404gamers.store
• Live Chat: Available on our website during business hours

Legal Compliance & Customer Protection:

404Gamers.Store complies with all relevant consumer protection laws and regulations, including the Consumer Protection Act, 2019 (India), ensuring that your rights as a consumer are respected and safeguarded.

This policy applies to all online purchases made via 404Gamers.Store.